Reporting bugs and getting help

If something does not work as it should, or you have a suggestion, we would love to hear from you.

Report a bug or send a suggestion in the app

The easiest way is straight from the app:

1. Go to Profile → Help and info → Bugs and suggestions.
2. Write a short Subject, and describe in Message what happened, ideally what you did just before the problem occurred. If it is a suggestion, write what you would like.
3. Tap Submit.

The more you describe (what you expected, what actually happened, and which screen you were on), the faster we can work it out. Sending requires a connection, and you can send up to ten messages a day.

Other ways to contact us

Under Profile → Help and info you will also find:

• Contact us, which opens an email to us.
• Help and user guide, which opens this guide.
• About MinFangst, which opens our website.
• Sources and licences, which shows the sources and licences the app is built on.

You can also write directly to kontakt@minfangst.no.

Before you report

Some things often sort themselves out:

• Slow or no connection? The app retries the sync automatically when you are back in coverage. You can also tap Sync now at the bottom of Profile. See Sync, backup and export.
• Something not showing for your friends? Check whether the catch or session is marked Private or No place under Who can see this?.
• A premium feature missing? Check the status under Profile → My premium. If it says Get premium there even though you have paid, tap Restore purchases right below.
• Running an old version? Tap Check for updates at the bottom of Profile. Many bugs have already been fixed in a newer version.

More help

Check Frequently asked questions, as many questions are answered there. You can also find more information at minfangst.no.

News about new features and updates is posted on our Facebook page. In the app you will find the link Get updates on Facebook on Profile, right under Help and info.